Thank you for choosing DIGIHIVE GADGETS AND ACCESSORIES SHOP (hereinafter referred to as "we" or "the company"). We are committed to providing you with high-quality products and services. If you are not satisfied with the purchased product, please read this policy to understand our return and refund process.

1. Return conditions

1.1 Returnable goods

The product must remain in its original state, including all original packaging, labels, and accessories.

The product must be returned within [insert number of days, such as 14 days] after receipt.

1.2 Non returnable goods

The following products do not accept returns:

Customized or personalized products.

Unscented software, digital products, or downloaded content.

Consumables (such as batteries, data cables, etc.).

Products that I do not like due to personal reasons, such as color, size, etc.

2. Return process

2.1 Application for Return

Please provide the following information:

order number.

Reason for return.

Product photos (if damaged or problematic).

2.2 Return Authorization

We will review and notify you whether to approve the return after receiving your return request [insert time, such as 1-2 working days].

If the return request is approved, we will provide the return address and return instructions.

2.3 Return of goods

Please package the goods intact and attach a return order (if any).

It is recommended to use traceable logistics to return the goods and keep the logistics voucher.

3. Refund process

3.1 Refund Conditions

We will process the refund within 5-7 working days after receiving and inspecting the returned goods.

The refund amount will be determined based on the condition of the product and the reason for return:

If the product is intact and undamaged, we will refund the full amount.

If the product is damaged or missing accessories, corresponding fees may be deducted.

3.2 Refund Method

The refund will be returned to your payment account (such as credit card, Alipay, etc.).

The refund arrival time may vary depending on the payment method, usually [insert time, such as 5-10 working days].

4. Exchange process

If you need to exchange, please indicate in the return request.

We will send you a new product after receiving the returned item.

The shipping cost for exchanging goods shall be borne by [insert responsible party, such as "us" or "you"].

5. Freight Description

If the reason for the return is due to product quality issues or our mistake, we will bear the return shipping cost.

If the reason for return is personal reasons (such as dislike, unsuitable size, etc.), the return shipping cost will be borne by you.

6. Exceptional circumstances

The following situations do not accept returns or refunds:

Problems caused by human damage or improper use of the product.

Products that have exceeded the return deadline.

Products that have not been returned according to the return process.

7. Contact Us

If you have any questions about the return and refund policy, please contact us through the following methods:

Address: [City of Las Piñas, NCR - National Capital Region, Philippines]

Thank you for choosing DIGIHIVE GADGETS AND ACCESSORIES SHOP!